Privacy & Cookie Policy

At Bumpkin Organics Limited, we are committed to protecting your personal information and respecting your privacy. It is your personal data and we respect that.

This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you when you interact with us, for example, when you use our website.

We want you to be fully informed about how we use your data, how we keep it secure and your rights. We trust this Privacy Policy will answer any questions you have, but if not, please do get in touch with us directly at customercare@bumpkinorganics.com

It is likely that we will need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.

◄Privacy Policy

About Us

This Privacy Policy is provided by Bumpkin Organics Limited (referred to as “we”, “us” or “our” in this Privacy Policy). We are the data controller of any personal data we collect about you, and we are responsible for the Bumpkin Organics Website (www.bumpkinorganics.com) and any orders placed by customers on the Website. When you place an order on the Website, you are contracting with Bumpkin Organics Limited.

Retail Partners

Any personal data which you provide to a Retail Partner will be controlled by the Retail Partner and you should visit the Retail Partner’s website or contact them directly if you have any questions about how they process, handle and use your personal data.

Ensuring the Lawful Use of Your Data

We will only use your personal data where we have a lawful basis to use it. We will only use your data where it is necessary for us to perform our contract with you (for example, to fulfil your order), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your purchase history to send you personalised offers or combine your shopping history to identify trends and ensure we can keep up with demand and develop the right new products for our customers.

We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud). In other instances, we will ask for your consent to use your data, for example, where you sign-up to receive our email newsletters.

Further details of how we use your personal information are provided below.

Details of Information Collected From You and How We Use it

The information we collect about you and how we will use it, depends on how you interact with us, for example, if you place an order on our Website, contact us with a query by email or phone or make a purchase. The table below provides some examples of the information we collect about you and how we will use it.

The personal data we collect from you	How we use it	Lawful Basis
We will collect the personal data needed to identify you, such as your name, username, password and date of birth. We will also collect your contact details, such as your email address, telephone number, mobile phone number and billing/delivery address.	To fulfil your order, for example, by delivering your products to you or to contact you about your order where necessary. For example, Royal Mail, DPD.	To fulfil our contract with you.
	To allow you to create an account with us.	Legitimate business purposes.
	To send you email newsletters to keep you up-to-date about our products and services which we think will interest you and our latest offers, and where you opt to participate in our loyalty programmes.	Where you consent.
	To send you SMS messages to keep you up-to-date about our products, services and our latest offers which we think will interest you.	Where you consent.
	To send you information with your Order to keep you up to date about our products, services and our latest offers which we think will interest you.	Legitimate business purposes.
	So that you can enter competitions, events or prize draws run by us.	Legitimate business purposes.
	To communicate with you in relation to your order or if you raise an enquiry or complaint with us.	Legitimate business purposes
	To allow you to complete any surveys we send you (if you wish to) or to comment on or review our products or service, to help us to improve them.	Legitimate business purposes
	Fraud prevention and detection	Legal obligation/legitimate business purposes
Payment details and details of your transactions.	To take payment of your order and, if required, to give refunds. We do not store any payment card numbers once the transaction has been completed. We will share this data with credit card companies and other payment providers.	To fulfil our contract with you.
	Fraud prevention and detection	Legal obligation/legitimate business purposes
Details of your transactions including purchase history and activity.	To assess whether you are eligible for a loyalty programme.	Legitimate business purposes
Information you provide to us when you contact us by telephone, by email, by post, on social media, via our Website, via LiveChat or via VideoChat, including your phone number, email address, social media profile/handle and image, as applicable.	Provide you with the support and customer service you have requested.	Legitimate business purposes or where you consent when required
Technical information about your equipment, browsing actions and patterns. Information about how you use the Website and pages on the Website, such as the pages and links you access, the time you access them and the duration, and choices you make when using the Website. We collect this personal data by using cookies, server logs and other similar technologies such as web beacons or pixels on our website, apps and emails, and full details as to how we process and use cookies can be found on our Cookies Policy	To administer and to improve our Website, to ensure it is presented in the most effective manner for you and to give you the best Website experience and to allow you to participate in interactive features of our Website if you choose to do so.	Where you consent
	For data analysis, testing, research and statistical statistics to help us to improve our products and services.	Where you consent
	To keep our Website safe and secure.	Legal obligation. Legitimate business purposes
	To make suggestions and recommendations to you and other users of our Website about products or services that may interest you or them. To provide you with information about and remind you about the products and services that you have looked at on our Website.	Where you consent
	To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.	Where you consent
	To identify behavioural flows from emails we send to you, so that we are able to monitor and analyse the effectiveness of those emails	Where you consent
Photographs, videos and video stills of you, where you choose to provide them to us	For use on the Website, social media channels and other Bumpkin Organics channels and promotional materials for marketing purposes and product recommendations.	Where you consent. Legitimate business purposes
Personal data provided in audio or video recordings, such as when you call us, customer care calls or online consultation services	To improve and monitor our services and for learning and development, training and quality purposes.	Legal obligation. Legitimate business purposes. To fulfil our contract with you.
Social media handles	Where you have provided us with your social media handle to participate in a Bumpkin Organics programme or similar, to enable us to identify and view your social media account(s)	Legitimate business purposes

You don’t have to give us any of the personal data set out above but, if you don’t provide us with certain information, we may not be able to provide you with the goods and services you have requested from us. The forms you fill in on our Website will make it clear what information we need in order to provide the product or service you are requesting and what information you can choose to provide if you wish.

 

Sharing Your Data

We share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.

These trusted third parties include the following:

Description	Examples
Companies that help us fulfil your orders and, where required, get your purchases to you, such as delivery couriers and payment providers	Examples, Royal Mail, DPD, Shop Pay
Professional service providers such as website hosting providers, system providers, website and social media analytics providers, advertisers and appointment booking providers, who help us run our business	Examples, Google Analytics, Doubleclick, Shopify.
Social Media or Web platforms to show you products that might interest you while you’re browsing the internet	Examples, Facebook, Instagram, YouTube
Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud	Examples, Shop Pay

We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.

We will only share your personal data with third parties for them to use for their own direct marketing purposes when you have given your consent for us to do so.

Information We Receive From Third Parties

We may receive information about you from third parties, such as partners we run competitions and events with, for example, our Retail Partners and trade shows or from other organisations we work with, or from publicly available sources, such as Companies House, or information which is published in the media. or where you have written a review about us.

Depending on your settings or the privacy policies of social media or messaging services, such as Facebook, Twitter or WhatsApp, we may collect information about you from these sources, with your permission.

We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.

Seeing Advertisements for Our Website Online

We may collaborate with third parties to provide us with analytics services and serve Bumpkin Organics ads and banners to you when you are browsing on apps and other websites. We do this by way of various ad exchanges and digital marketing networks. We and our advertising partners use various advertising technologies, for instance, ad tag, cookies, pixels, identifiers and web beacons. This information may be used by Bumpkin Organics and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing activity used for behavioural advertising purposes, please visit our cookie policy and our cookie management tool.

The ads and banners you see are based on information that we hold about you, or on your prior use of our Website, for example, products you have browsed previously, content you have read on our Website, or on Bumpkin Organics banners or ads that you have engaged with in the past.

We may also work with and use services offered by other third parties to serve ads to you as part of a customised campaign on third-party sites and platforms (such as Facebook or Instagram). As part of these ad campaigns, we or the third parties may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customised to your interests. For more information about this advertising, or to opt out of seeing these types of customised ads, please visit these third-party sites and platforms, which may offer you choices about this type of customised advertising.

 

How Long Will We Keep Your Personal Data?

We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy. For example, for as long as needed to allow us to fulfil your order or to provide any customer services support you have requested, or for as long as you hold an account with us.

We may also keep hold of some of your personal data if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse. For example, we will keep your order data for five years after you place an order with us to allow us to comply with our legal obligations.

When we are no longer required to keep your personal data, your data will either be deleted or completely anonymised. For example, by aggregation with other data so that it can be used in a non-identifiable way for business planning and analysis purposes.

Ensuring Your Personal Data is up to Date and Correct

It is important that the personal data we hold about you is accurate and current. If you have an account with us, please keep your details up-to-date.

Security

We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures, including our Information Security Management System and Secure Sockets Layer (SSL) encryption, to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.

Third Party Links

Our Website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.

How Can I Unsubscribe From Marketing Communications?

We love keeping you up-to-date by email and by SMS about our latest products, services, offers and events, but if you decide that you don’t want to receive these communications at any point, you can unsubscribe as follows:

To unsubscribe from Emails, Email us at: customercare@bumpkinorganics.com or click on the unsubscribe button on the bottom of any email we send you.

To unsubscribe from SMS, follow the link at the end of any SMS we send you. You can also email us at customercare@bumpkinorganics.com

We may also send you details of products, services, offers and events we think you may be interested in when we send you your Order. If you decide that you don’t want to receive these communications let us know by email at customercare@bumpkinorganics.com.

Your Rights

You have the following rights in relation to the personal information we hold about you, to request:

• Access to the personal data we hold about you (commonly known as a "data subject access request") including a copy of it.
• The correction of the personal information that we hold about you if it is incomplete or inaccurate (although if you hold an account with us, you may be able to do this in certain cases yourself by visiting the Account Information page on the Bumpkin Organics website);
• The deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);
• For our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it; and
• To obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.

We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.

Right to Object

Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data.

If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator. In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO or, (if you’re based outside of the UK, your data protection regulator), so please do contact us in the first instance.

Children

Customers need to be over 18 to create an account with us or to sign up for our newsletter or to contact us or to liaise with us via LiveChat or VideoChat. We will not knowingly collect data about under 18s and if you are under 18, please do not provide us with your personal information. We would ask parents to please ensure that their children that are under 18 do not provide us with any personal information without their permission. If you believe that a child who is under 18 has provided personal data to us, please contact us, using the details below and we will seek to delete that data from our systems.

Contact Us

If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint or you would like to exercise any of your rights set out above, you can contact us in the following ways:

• by email at customercare@bumpkinorganics.com; or

• by post at Bumpkin Organics, Rock Bottom, The Street, Olveston, Bristol, United Kingdom, BS35 4DR

◄Cookies Policy

What are Cookies

Cookies are tiny text files which are placed on your computer when you visit a website. Cookies enable us to keep track of what you are ordering, to remember you when you return to our website so as to allow us to respond to you as an individual, and to analyse activity on our website (www.bumpkinorganics.com) (the “Website”) to provide you with a better shopping experience. A cookie does not give us access to your computer. Nor do we store any information about you, other than the data that you choose to share with us.

Why do We Set Cookies?

Some cookies are necessary for the operation of the Website, others are optional but help us to provide you with a better experience. Overall, cookies help us provide you with a better Website experience, by enabling us to monitor which pages you find useful and which you do not. We categorise the cookies used on our website as follows:

• Necessary – required for the operation of the website, including protecting the website from attack, and allowing you to place orders Social and Personalisation – these allow for a more tailored experience on the website, and allow for interaction with social media platforms

• Targeting/Advertising – these cookies allow us to provide you with targeted advertising based on your online activity

• Analytics – these help us to analyse data about web page traffic and improve our website in order to tailor it to customer needs; we only use this information for statistical analysis purposes. Where permitted by law, we may combine information we receive from other websites, mobile applications and sources, with information you give to us and information we collect about you, including cookie information.

How to Manage Cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching. You won’t be able to add products to your basket and buy them, nor take advantage of certain services. Most web browsers are set to automatically accept cookies but you can use your browser settings (e.g., in Chrome, Safari, and others) to decline cookies if you prefer. Consult the Help files for your specific browser. Do Not Track (DNT): this is a feature used by some browsers to send a signal to websites to indicate that the browser should not be tracked, which will cause cookies used for purposes such as analytics and advertising to be disabled. As there are presently no current industry-wide uniform agreed and accepted standards on how DNT requests should be managed, currently we won’t respond to any DNT signals.

What Cookies do We Set?

Cookie	Domain	Type	Description
_fbp	.bumpkinorganics.com	Targeting/Advertising	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	.facebook.com	Targeting/Advertising	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
_landing_page	.bumpkinorganics.com	Analytics	Shopify installs this cookie to track landing pages.
_y	.bumpkinorganics.com	Analytics	This cookie is associated with Shopify's analytics suite.
_s	.bumpkinorganics.com	Analytics	This cookie is associated with Shopify's analytics suite.
_shopify_y	.bumpkinorganics.com	Analytics	This cookie is associated with Shopify's analytics suite.
_shopify_s	.bumpkinorganics.com	Analytics	This cookie is associated with Shopify's analytics suite.
_shopify_sa_t	.bumpkinorganics.com	Analytics	This is a Shopify analytics cookie relating to marketing and referrals.
_shopify_sa_p	.bumpkinorganics.com	Analytics	This is a Shopify analytics cookie relating to marketing and referrals.
secure_customer_sig	bumpkinorganics.com	Necessary	Shopify sets this cookie to be used in connection with customer login.
cart_currency	bumpkinorganics.com	Necessary	Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.
_orig_referrer	.bumpkinorganics.com	Necessary	Shopify sets this cookie to be used in connection with shopping cart.
_shopify_evids	bumpkinorganics.com	Unclassified	This is a Shopify session cookie.